What does a Customer Service Auditor do?

Customer Service Auditors visit, phone or email businesses and pose as a typical customer for the purpose of evaluating standards of customer service.

Assignments vary but you are generally required to pose as a typical customer who is interested in a product or service.

After your visit or call you complete a questionnaire. The questionnaire is a mixture of answering Yes/No type questions and comments detailing your experience and how they were dealt with. This information is then used to provide feedback from the perspective of typical customers in order to help companies improve customer experiences.

What are the benefits of being a Customer Service Auditor with QUALTRICS

. Customer Service Audit enables you to earn extra income (but it is not a get rich quick scheme!)
. Audit assignments flexibly fit your schedule.
. Your feedback improves customer service in many industries.


What makes a good Customer Service Auditor?

. Reliability: Follow your briefing and complete your visits when you said you would do. Reliable auditors get most work
. Be observant
. Be honest and objective when completing your reports...reports the facts and when asked give your opinion honestly.
. auditors must be capable of writing a detailed account as their experiences as a typical customer

How long do Audit take?

There is a huge variety, Walk-in visits can range from 2 minutes to over an hour. A typical store visit can take around 20 minutes. More complex visits or car dealership visits can take 45 minutes or over an hour.

As with the fee the expected length of each visit is provided in advance.


Is Customer Service Audit an employment position?

No, Customer Service Audit is only occasional work. A customer service auditor is a self-employed independent contractor. Auditor are also responsible for their own tax and social insurance payments. Customer Service Audit is not a "get-rich-quick" scheme. As a Customer Service Auditor with QUALTRICS you could expect to get an average of anywhere from 10 to 45 assignments per year, though auditors who do excellent work can expect assignments more regularly.


How much time do I have to complete a shop?

It depends on the audit, but auditors will be notified of the due date in when assignment is given. However an audit should normally be submitted not more that a few hours after completion.


How do I get more Customer Service Audit work

Reliable auditors get more work.

If you complete the audit shop visit or call when you said you would, and fully complete an accurate and detailed report, then you will receive a high score and be awarded more work


Can I take my spouse, friend or child on my audit assignment?

No. Unless it is a specific requirement of an evaluation shops should be completed unaccompanied. This ensures that the auditor and staff member are not distracted from their work, and so an accurate audit will be completed.